Privacy Policy

1. Data controller

The data controller is OUWA Transport & Services SARL, with its head office in Nimnin, Ouagadougou, Burkina Faso. For any question about your data, you can write to us at the email address shown at the bottom of this page.

2. Data we collect

We only collect the data you voluntarily submit through the quote and contact forms, along with the technical data strictly required for the website to operate.

• First and last name, or company name
• Email address and phone number
• The content of your message and details of your transport or service request
• Technical connection data (IP address, browser type, pages visited)

3. Purpose of processing

Your data is used solely for the following purposes:

• Responding to your quote, contact and information requests
• Setting up and following up a transport, freight, service or printing assignment
• Commercial follow-up and customer relationship management
• Maintaining the security and proper operation of the website

4. Legal basis and consent

Processing is based on your consent when you complete a form, and on pre-contractual or contractual steps when you entrust us with an assignment. You may withdraw your consent at any time.

5. Data retention

Quote and contact requests are kept for as long as needed to handle your request, then for the statutory retention period applicable to commercial records [PERIOD TO CONFIRM]. After that, they are deleted or anonymised.

6. Who receives your data

Your data is only accessible to the internal teams of OUWA Transport & Services SARL handling your request. It is never sold, rented or transferred to third parties for commercial purposes. It may be shared with our technical providers (hosting, email) strictly to the extent required to deliver the service.

7. Cookies and analytics

This website only uses the cookies and local storage required for it to work, in particular to remember your language choice (French or English). No advertising cookies are set without your agreement. [ANALYTICS TOOL TO CONFIRM]

8. Security

We apply reasonable measures to protect your data against loss, unauthorised access, disclosure or alteration. As no transmission over the Internet can be guaranteed fully secure, please do not send sensitive information through the forms.

9. Your rights

In line with the personal data protection rules applicable in Burkina Faso, you have the following rights:

• Right to access your data
• Right to have inaccurate data corrected
• Right to have your data erased
• Right to object to and restrict processing
• Right to withdraw your consent at any time

10. Changes to this policy

This policy may be updated to reflect changes in our services or in applicable regulations. The date of the latest update is shown at the top of this page.